VISITORS, BOOKING AND APPOINTMENT MANAGEMENT SOLUTION
For a Premium Real Estate Developer
Our Client is a pre-eminent Real Estate Developer serving buyers of luxury property in Africa. It offers a blend of new era architecture, unrivaled innovation, experience, and market knowledge. In addition, they cater to local and interna- tional clientele and provide quality service that exceeds expectations of their esteemed customers. The Client sought an innovative Booking and Appointment management solution for one of their properties, a luxurious apartment block in Nairobi. This property serves both long stay and short stay AirBnb Residents.
The Client experienced several gaps in operations which included;
- Streamlining of Check In Processes of Short Stay Guest Booking Management and Registration
- Improvement of Guest and Residents Experience
- Compliance with Occupational Health and Safety Authority (OSHA) Regulations
- Risk Management
- Data and Analytics
We proposed and implemented a digital Visitor management solution for the Client.
Key modules of the solution included;
A Visitor management module to automatically capture to record and control all visitors and service providers
coming in and out
- Online booking and Check in of short stay Guests (Airbnb Guests)
- Host self-service (implemented using SOJA Passport Guest Booking App)
- An appointment management module to simplify appointments management and entry approvals
- An added security layer (watch list module) to prevent access by blacklisted or unauthorized personnel.
We also implemented custom configurations to enable the Client to directly send emails from the premise address
settings. Another added capability was the ability to share an appointment QR Code to the expected Guest, and the
Host was given the capability to extend/postpone Check out dates of a Guest.
The Client has experienced massive improvements in managing its property. The automation has simplified key security operations processes. It has also provided an added advantage to their security team since they now have more time to focus on their key strategic roles of providing security and doing less administrative activities. The benefits and value to the Client include;
Operational Efficiency – Key Security operations are now much more efficient, cost-effective and have enhanced their business value.
Better Compliance – Automation of Key security processes has made compliance to key regulatory requirements and guidelines such as Occupational Health and Safety (OSHA), Private Security Regula- tions, Covid-19 contact tracing, and Data Protection Act much easier
Risks Management – Statistics and data and automation of key processes such as watch lists manage- ment have reduced key security and operations risks.
Improved Customer Experience and Overall Organizational Image – The smooth and automated check-in processes have greatly enhanced the overall customer experience and the organization’s im- age. It is now commended for its innovativeness.